Shadow of the Erdtree Not Working on Xbox

Why Is Shadow of the Erdtree Not Working on Xbox? [2024]

Why Is Shadow of the Erdtree Not Working on Xbox?, the critically acclaimed action role-playing game developed by FromSoftware, has captivated millions of players worldwide with its vast open world and challenging gameplay. The highly anticipated Shadow of the Erdtree DLC promises to expand this rich universe, offering new areas to explore, formidable bosses to overcome, and intricate lore to uncover. However, some Xbox players have reported issues with accessing or running the DLC.

In this comprehensive guide, we’ll explore the potential reasons why Shadow of the Erdtree might not be working on Xbox consoles and provide detailed solutions to help you get back to your adventure in the Lands Between.

Table of Contents

Understanding Shadow of the Erdtree DLC

Before diving into troubleshooting, it’s essential to understand what the Shadow of the Erdtree DLC entails and its requirements.

What’s Included in the DLC?

Shadow of the Erdtree is expected to include:

  1. New areas to explore
  2. Additional bosses and enemies
  3. Unique weapons and armor sets
  4. Expanded lore and storylines
  5. Potential new game mechanics

System Requirements

To run Shadow of the Erdtree, you’ll need:

  1. A compatible Xbox console (Xbox One, Xbox Series S, or Xbox Series X)
  2. The base Elden Ring game installed and updated to the latest version
  3. Sufficient storage space for the DLC
  4. An active Xbox Live account (for online features)

Common Issues Preventing Shadow of the Erdtree from Working

Several factors could contribute to Shadow of the Erdtree not working correctly on your Xbox console. Let’s explore these issues in detail.

1. Installation Problems

One of the most common reasons for DLC not working is incomplete or corrupted installation.

Potential Causes:

  • Interrupted download due to network issues
  • Insufficient storage space
  • Xbox system errors during installation

How to Identify:

  • The DLC doesn’t appear in your game menu
  • You receive error messages when trying to access DLC content
  • The game crashes when attempting to load DLC areas

2. Compatibility Issues

Compatibility problems can arise if your game or console isn’t up to date.

Potential Causes:

  • Outdated Elden Ring base game version
  • Outdated Xbox system software
  • Regional incompatibility between the base game and DLC

How to Identify:

  • You receive messages about version mismatches
  • The DLC option is grayed out in the game menu
  • Your console prompts you to update the system or game

3. Account and Licensing Problems

Issues with your Xbox account or DLC licensing can prevent access to Shadow of the Erdtree.

Potential Causes:

  • DLC purchased on a different account than the one you’re using
  • Temporary license verification issues with Xbox Live
  • Incomplete purchase transaction

How to Identify:

  • The Xbox Store shows the DLC as not owned
  • You’re prompted to purchase the DLC despite already owning it
  • Error messages related to content licenses or ownership

4. Corrupted Game Data

Corrupted game files can interfere with the proper functioning of the DLC.

Potential Causes:

  • Power outages or improper shutdowns during gameplay or updates
  • Hardware issues affecting your Xbox’s storage
  • Software conflicts or glitches

How to Identify:

  • The base game or DLC frequently crashes
  • You experience graphical glitches or missing textures
  • Save files become corrupted or inaccessible

5. Network Connectivity Issues

For online features and proper DLC verification, a stable internet connection is crucial.

Potential Causes:

  • Weak or unstable Wi-Fi signal
  • ISP service outages
  • Xbox Live service disruptions

How to Identify:

  • You’re unable to connect to Xbox Live
  • Online features in Elden Ring don’t work
  • Downloads or updates frequently fail or are extremely slow

Step-by-Step Troubleshooting Guide

Now that we’ve identified potential issues, let’s walk through a comprehensive troubleshooting process to get Shadow of the Erdtree working on your Xbox.

1. Verify DLC Installation

First, ensure that the DLC is properly installed on your console.


  1. Go to “My Games & Apps” on your Xbox dashboard.
  2. Find Elden Ring and press the Menu button.
  3. Select “Manage game and add-ons.”
  4. Check if Shadow of the Erdtree is listed and installed.
  5. If not, select it and choose “Install.”

If the DLC is already installed but not working, try uninstalling and reinstalling it:

  1. In the “Manage game and add-ons” menu, select Shadow of the Erdtree.
  2. Choose “Uninstall.”
  3. Restart your Xbox console.
  4. Reinstall the DLC following the steps above.

2. Update Elden Ring and Xbox System Software

Keeping your game and console up to date is crucial for compatibility.

Updating Elden Ring:

  1. Highlight Elden Ring in your game library.
  2. Press the Menu button and select “Manage game and add-ons.”
  3. Choose “Updates” and install any available updates.

Updating Xbox System Software:

  1. Press the Xbox button to open the guide.
  2. Go to Profile & system > Settings > System > Updates.
  3. Select “Update console” if an update is available.

3. Check Xbox Live Status and Your Account

Ensure that Xbox Live services are operational and that your account has the proper entitlements.

Checking Xbox Live Status:

  1. Visit the Xbox Status page on a computer or mobile device.
  2. Look for any reported issues with Xbox Live services, particularly those related to gaming and content usage.

Verifying Your Account:

  1. Sign out of your Xbox account and sign back in.
  2. Go to “My Games & Apps” and check if Shadow of the Erdtree appears in your owned content.
  3. If not, visit the Xbox Store and check your purchase history to ensure the transaction was completed.

4. Clear Local Saved Games and Reset MAC Address

Clearing local saved games and resetting your console’s MAC address can resolve various network and data-related issues.

Clearing Local Saved Games:

  1. Go to Settings > System > Storage.
  2. Select your storage device and choose “Clear local saved games.”
  3. Restart your console and let your saves sync from the cloud.

Resetting MAC Address:

  1. Go to Settings > Network > Network settings > Advanced settings.
  2. Select “Alternate MAC address” and then “Clear.”
  3. Restart your console.

5. Perform a Hard Reset of Your Xbox

A hard reset can resolve many system-level issues that might be preventing the DLC from working.


  1. Press and hold the power button on your Xbox console for 10 seconds until it turns off completely.
  2. Unplug the power cable and wait for 2-3 minutes.
  3. Plug the power cable back in and turn on your console.

6. Check Your Network Connection

A stable internet connection is essential for DLC verification and online features.


  1. Go to Settings > Network > Network settings.
  2. Select “Test network connection” to check your internet status.
  3. If issues are detected, try the following:
    • Restart your modem and router
    • Use a wired connection instead of Wi-Fi if possible
    • Contact your ISP if problems persist

7. Restore Xbox Licenses

Restoring licenses can resolve issues related to content ownership and access.


  1. Press the Xbox button to open the guide.
  2. Go to Profile & system > Settings > Account > Subscriptions.
  3. Select “Restore Licenses.”
  4. Restart your console after the process completes.

8. Reinstall Elden Ring

If all else fails, a complete reinstallation of Elden Ring and its DLC may be necessary.


  1. Go to “My Games & Apps.”
  2. Highlight Elden Ring and press the Menu button.
  3. Select “Uninstall all.”
  4. Restart your Xbox console.
  5. Reinstall Elden Ring from your game library or disc.
  6. Once installed, download and install Shadow of the Erdtree DLC.

Preventing Future DLC Issues

To minimize the chances of encountering similar problems with future DLCs or game updates, consider the following tips:

1. Keep Your System Updated

Regularly check for and install Xbox system updates:

  • Enable automatic updates in Settings > System > Updates

2. Maintain Sufficient Storage Space

Keep ample free space on your Xbox’s storage:

  • Regularly uninstall games and apps you no longer use
  • Consider using an external hard drive for additional storage

3. Use a Stable Internet Connection

Ensure a reliable internet connection for downloads and online play:

  • Use a wired connection when possible
  • Place your router in an optimal location for Wi-Fi coverage
  • Consider upgrading your internet plan if speeds are consistently low

4. Properly Power Down Your Console

Always shut down your Xbox correctly to prevent data corruption:

  • Use the “Full shutdown” option in the power menu
  • Avoid unplugging the console while it’s running or in sleep mode

5. Regularly Clear Cache

Clearing your console’s cache can prevent various issues:

  • Hold the power button for 10 seconds to perform a hard reset
  • Do this every few weeks or when you notice performance issues

When to Seek Additional Support

If you’ve tried all the troubleshooting steps and Shadow of the Erdtree still isn’t working on your Xbox, it may be time to seek additional support.

Contacting Xbox Support

Xbox Support can provide personalized assistance:

  1. Visit Xbox Support
  2. Select the appropriate category for your issue
  3. Choose between chat, phone, or community support options

Reaching Out to FromSoftware

For game-specific issues, FromSoftware’s support team may be able to help:

  1. Visit the official Elden Ring website
  2. Look for a “Support” or “Contact Us” section
  3. Follow their guidelines for reporting issues

Engaging with the Community

The Elden Ring community can be a valuable resource:

  1. Visit the Elden Ring subreddit
  2. Search for similar issues or create a post describing your problem
  3. Participate in Xbox or Elden Ring forums for additional insights


Encountering issues with the Shadow of the Erdtree DLC on Xbox can be frustrating, but with patience and systematic troubleshooting, most problems can be resolved. By following the steps outlined in this guide, you should be able to identify and address the root cause of why Shadow of the Erdtree is not working on your Xbox console.

Remember that game development is a complex process, and even with rigorous testing, issues can sometimes arise, especially with new content releases. The developers at FromSoftware and the Xbox team are likely to be actively working on patches and updates to address any widespread problems with the DLC.

As you continue your journey through the expanded world of Elden Ring, stay connected with the gaming community and official support channels. This will help you stay informed about any known issues and their resolutions, ensuring that you can fully enjoy the rich, challenging experience that Shadow of the Erdtree has to offer.

Shadow of the Erdtree Not Working on Xbox


1. Why is the Shadow of the Erdtree expansion not appearing on my Xbox?

The Shadow of the Erdtree expansion might not appear if it hasn’t been properly installed. Ensure that you have purchased and downloaded the expansion from the Xbox Store. Check the “Manage Game and Add-ons” section for Elden Ring to confirm that the Shadow of the Erdtree expansion is installed.

2. What should I do if the Shadow of the Erdtree expansion is installed but not working?

If the expansion is installed but not working, try restarting your Xbox. If the issue persists, clear the cache by holding the power button for 10 seconds to fully shut down the console. Then, unplug the power cord for a few minutes before plugging it back in and turning on the Xbox. This can resolve many performance and recognition issues.

3. Could server issues be affecting my access to Shadow of the Erdtree?

Yes, server issues can impact your ability to access the expansion. Check the official Elden Ring social media channels or websites for any announcements about server maintenance or outages. If the servers are down, you may need to wait until they are back online to access the expansion.

4. Why does the game crash when I try to play Shadow of the Erdtree?

Game crashes can occur due to various reasons such as corrupted game files, outdated software, or insufficient storage. Ensure your game and console software are up to date. Additionally, check for any available patches or updates for the expansion. If the problem continues, reinstall the expansion.

5. What can I do if my save file is not recognizing the Shadow of the Erdtree content?

If your save file is not recognizing the new content, ensure that your game progress meets the requirements to access the Shadow of the Erdtree expansion. Some expansions require a certain level or completion of specific quests in the base game. If your progress meets these criteria and the issue persists, try loading an earlier save file or starting a new game to see if the content becomes available. If all else fails, contact Xbox Support or Elden Ring customer service for further assistance.

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